Why PCN’s choose PCMS
Understanding the PCN challenge PCNs operate in a complex environment: ever-evolving regulations (such as Care Quality Commission requirements), changing funding and commissioning arrangements, staffing pressures, increasing patient demand, and the need to deliver high-quality care whilst keeping costs sustainable.Having spent decades in primary care management and delivered support across many practices and PCNs, PCMS is uniquely placed […]
About Practice Management & How PCMS Can Help
Effective practice management is the backbone of any thriving healthcare organisation. It’s what transforms vision into reality, ensuring that patient care, staffing, compliance, finances, and operations all work in harmony. But with increasing regulatory burdens, evolving healthcare policy, staff shortages, and financial pressures, many practices struggle to maintain consistency and effectiveness. That’s where PCMS (Primary […]
The Critical Role of Primary Care in the UK
Primary care is the frontline of the NHS—often the first point of contact for patients seeking help for new or ongoing health issues. It includes General Practitioners (GPs), practice nurses, and allied healthcare professionals, and covers many aspects: diagnosis, ongoing management of chronic conditions, prevention, screening, minor ailments, referrals, and care coordination. Primary care has […]
Everyone Says They’re an Expert… But Are They Really?
Lately, it feels like everyone is calling themselves a “consultant” or a “primary care/GP expert.” But here’s the truth: words don’t make you an expert—results do. I’ve seen it firsthand. Some so-called CQC “experts” failed their own inspections. I’ve seen “primary care consultancies” lift wording directly from PCMS, only to disappear when practices needed them […]
Why Practice Managers Matter in Healthcare
In the fast-paced and ever-changing world of healthcare, one role often goes unnoticed but is absolutely essential to the success of any GP practice, clinic, or healthcare organisation: the practice manager. While clinicians focus on delivering safe, effective, and compassionate care, practice managers ensure that the entire system around them runs smoothly. They are the […]
Why PCMS is Your #1 Choice for Primary Care Consultancy
At Primary Care Management Solutions Ltd (PCMS), we believe that quality primary care is the backbone of a healthy community. For more than 17 years, we’ve committed ourselves to making that belief a reality. Today, we’re proud to be seen by many of our clients as the #1 consultancy in primary care management—and here’s why. […]
Why Every GP Practice Needs a Chatbot: The Future of Primary Care
The world of general practice is changing faster than ever. Patients no longer want to wait in long phone queues just to book an appointment or chase up a repeat prescription. They’re used to instant answers in every other part of their lives, from online banking to shopping so it’s no surprise that they now […]
Boost Patient Engagement: 5 Ways to Get Your Patients Loving Your GPC Website/Whatsapp Bot
In today’s fast-paced world, convenience is key. Your practice’s website bot isn’t just a tech gimmick—it’s a powerful tool designed to save your staff time and, more importantly, make life easier for your patients. But a great tool is only great if people use it. So, how do you get your patients to embrace your […]
Practice Management in UK Primary Care: How PCMS Adds Real Value in 2025
1. The Evolving Landscape for GP Practices UK general practice is under unprecedented pressure. Demand is rising, funding is tight, and recruitment challenges mean fewer GPs are covering more patients. For practice leaders, this means balancing safe, sustainable access with operational efficiency and compliance , all while managing limited resources. 2. The Role of Effective […]
Major Changes at the CQC: What GP Practices Need to Know — and How PCMS Can Help
The regulatory landscape for primary care is undergoing its biggest transformation in over a decade. In July 2025, a government-commissioned review led by Dr Penny Dash called for sweeping changes to NHS safety oversight. Central to this was a recommendation to restructure or merge the Care Quality Commission (CQC) with other bodies — including NHS […]