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CQC Solutions
Navigating CQC Doesn’t Have to Be Overwhelming
Since 2013, all healthcare
providers in England have been required to register with the Care Quality Commission (CQC). While registration is the first step, understanding ongoing expectations and maintaining day-to-day compliance can be a significant challenge for many practices.
At Primary Care Management Solutions (PCMS), we support GP practices, Primary Care Networks (PCNs), and healthcare providers with comprehensive CQC compliance services. Whether you’re preparing for your first inspection, working to maintain high standards, or need help addressing concerns raised by the CQC, we’re here to guide you every step of the way.
Our CQC Services Include
- New Provider Registration
Support with all aspects of registration, including Statement of Purpose, policies, DBS checks, and location compliance. - Mock CQC Inspections
Simulated inspections to mirror the real experience, providing clear and honest feedback to help you prepare. - Inspection Preparation
Assistance with document reviews, evidence pack creation, and staff briefing sessions to ensure you’re inspection-ready. - Post-Inspection Recovery Plans Tailored support for practices rated ‘Requires Improvement’ or ‘Inadequate’, helping you take corrective action and regain compliance.
- Emergency Compliance Support
Rapid response services following warning notices or imposed conditions to help you stabilise and meet urgent CQC requirements. - Ongoing Compliance Packages
Structured support including regular audit cycles, policy updates, and governance meetings to maintain continuous compliance.
CQC Registration
Are you a new organisation and require assistance in registering with the CQC, let PCMS Ltd take the hassle and stress away from registering your organisation under the health and social care act (2008).
Achieving Compliance
Registering with the CQC is the first step of a lengthy process, with anywhere between 16 and 28 outcomes to comply with, PCMS Ltd have worked with large (multisite) and small (independent) provider organisations to achieve compliancy against the required essential standards and outcomes.
Policies and Protocols
The range of processes in place within any healthcare organisation are heavily regulated and to satisfy CQC inspectors organisations will be required to demonstrate compliancy against the required outcomes and standards. The CQC inspectors will assess your organisations protocols and policies thoroughly and as well as measuring these for accuracy, will equally and more so measure for adherence to these. PCMS Ltd have worked with many organisations that have fallen into the trap of obtaining and producing impressive protocols and policies, we have also seen a surge in third party suppliers providing practices and organisations access to numerous policies which they can download with a few mouse clicks. PCMS Ltd do not advocate of such practices and advise all organisations we work with that it is far better for your organisation to keep all protocols and policies simple and functional. PCMS Ltd have worked with many organisations and helped them to develop be-spoke protocols and policies helping them achieve full CQC Compliancy.
Mock Visit Assessments and Investigations
The actual inspection is perhaps the most stressful aspect of registering with the CQC, with increased powers of investigation, such as accessing medical records; the 48 hours’ notice that is provided for routine inspections can rarely be sufficient time to adequately prepare your organisation for what can be rather intrusive and stressful visits lasting from anything to half a day to two or more days.
PCMS Ltd can help minimise the stress associated with a CQC inspection by arranging mock inspection at your organisation. The value and benefit of such an exercise cannot be underestimated and if you are concerned about what to expect from a CQC visit then contact us today.
Post Visit Remedial Work
Even the best organisations will have areas where improvements can be made. In the unfortunate event following an inspection from the CQC you have failed to meet your obligations against any of the required essential standards PCMS Ltd can help you to remedy the failing standard(s). If you have recently had a CQC visit and failed against any of the standards, contact PCMS Ltd today so that we can work with you to correct areas where your organisation may have fallen below the required standard.
Staff Training
Essential standards, outcomes 12 (requirements relating to workers), 12 (staffing), 14 (supporting workers) will require for organisations to demonstrate compliance in terms of staffing and staff training. As well as the core and mandatory list of training that organisations and staff need to comply with, organisations should be able to demonstrate a commitment and framework for adherence to all aspects of relevant training. PCMS Ltd can help your organisation to ensure staff are adequately trained in all relevant areas and create a bespoke training matrix and framework.
Reach Our Expert Team
We are General Practice specialists and currently manage and provide managerial support to several GP practices and CCGs. This provides us with firsthand insight of what is required to effectively run and manage a harmonious and thriving organisation.
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