Why Practice Managers Matter in Healthcare
In the fast-paced and ever-changing world of healthcare, one role often goes unnoticed but is absolutely essential to the success of any GP practice, clinic, or healthcare organisation: the practice manager. While clinicians focus on delivering safe, effective, and compassionate care, practice managers ensure that the entire system around them runs smoothly. They are the […]
Why PCMS is Your #1 Choice for Primary Care Consultancy
At Primary Care Management Solutions Ltd (PCMS), we believe that quality primary care is the backbone of a healthy community. For more than 17 years, we’ve committed ourselves to making that belief a reality. Today, we’re proud to be seen by many of our clients as the #1 consultancy in primary care management—and here’s why. […]
Why Every GP Practice Needs a Chatbot: The Future of Primary Care
The world of general practice is changing faster than ever. Patients no longer want to wait in long phone queues just to book an appointment or chase up a repeat prescription. They’re used to instant answers in every other part of their lives, from online banking to shopping so it’s no surprise that they now […]
Boost Patient Engagement: 5 Ways to Get Your Patients Loving Your GPC Website/Whatsapp Bot
In today’s fast-paced world, convenience is key. Your practice’s website bot isn’t just a tech gimmick—it’s a powerful tool designed to save your staff time and, more importantly, make life easier for your patients. But a great tool is only great if people use it. So, how do you get your patients to embrace your […]
Practice Management in UK Primary Care: How PCMS Adds Real Value in 2025
1. The Evolving Landscape for GP Practices UK general practice is under unprecedented pressure. Demand is rising, funding is tight, and recruitment challenges mean fewer GPs are covering more patients. For practice leaders, this means balancing safe, sustainable access with operational efficiency and compliance , all while managing limited resources. 2. The Role of Effective […]
Major Changes at the CQC: What GP Practices Need to Know — and How PCMS Can Help
The regulatory landscape for primary care is undergoing its biggest transformation in over a decade. In July 2025, a government-commissioned review led by Dr Penny Dash called for sweeping changes to NHS safety oversight. Central to this was a recommendation to restructure or merge the Care Quality Commission (CQC) with other bodies — including NHS […]
PCMS Health Tech Launches ‘GP Chatbot’ on WhatsApp to Support GP Surgeries
PCMS, is excited to announce the launch of GP Chatbot on WhatsApp, a smart, AI-powered tool designed to help GP surgeries manage patient communications more efficiently. Revolutionising Routine Enquiries GP Chatbot makes it easy for surgeries to handle routine patient enquiries,from appointment booking information and prescription requests to surgery opening hours. The bot runs on […]
A Month of Milestones: How PCMSolutions Is Driving Real Change Across the UK
At PCMSolutions, we believe that real success is built on meaningful action and the past month has demonstrated exactly that. As a trusted consultancy specialising in healthcare operations, practice management, and recruitment, our team has been delivering measurable impact for clients across the UK. From practice transformation to leadership development and recruitment excellence, here’s a […]
Mandeville and Chiltern Lead the Way in NHS Health Checks
We are proud to share the latest results from the NHS Health Checks Summer Newsletter (July 2025), which highlight the exceptional performance of practices across Buckinghamshire—and once again, PCMS-managed sites are leading from the front. The 2024–2025 results are in, and Chiltern House Medical Centre and The Mandeville Surgery have secured the top two spots […]
PCMS creates GPChatbot
PCMS is proud to announce the launch of its new Health Tech division, starting with the release of an intelligent chatbot designed specifically for GP surgeries across the UK. Created to support busy reception teams, the chatbot helps reduce the volume of incoming phone calls by handling routine patient queries—allowing receptionists to focus on more […]