Major Changes at the CQC: What GP Practices Need to Know — and How PCMS Can Help
The regulatory landscape for primary care is undergoing its biggest transformation in over a decade. In July 2025, a government-commissioned review led by Dr Penny Dash called for sweeping changes to NHS safety oversight. Central to this was a recommendation to restructure or merge the Care Quality Commission (CQC) with other bodies — including NHS […]
PCMS Health Tech Launches ‘GP Chatbot’ on WhatsApp to Support GP Surgeries
PCMS, is excited to announce the launch of GP Chatbot on WhatsApp, a smart, AI-powered tool designed to help GP surgeries manage patient communications more efficiently. Revolutionising Routine Enquiries GP Chatbot makes it easy for surgeries to handle routine patient enquiries,from appointment booking information and prescription requests to surgery opening hours. The bot runs on […]
A Month of Milestones: How PCMSolutions Is Driving Real Change Across the UK
At PCMSolutions, we believe that real success is built on meaningful action and the past month has demonstrated exactly that. As a trusted consultancy specialising in healthcare operations, practice management, and recruitment, our team has been delivering measurable impact for clients across the UK. From practice transformation to leadership development and recruitment excellence, here’s a […]
Mandeville and Chiltern Lead the Way in NHS Health Checks
We are proud to share the latest results from the NHS Health Checks Summer Newsletter (July 2025), which highlight the exceptional performance of practices across Buckinghamshire—and once again, PCMS-managed sites are leading from the front. The 2024–2025 results are in, and Chiltern House Medical Centre and The Mandeville Surgery have secured the top two spots […]
PCMS creates GPChatbot
PCMS is proud to announce the launch of its new Health Tech division, starting with the release of an intelligent chatbot designed specifically for GP surgeries across the UK. Created to support busy reception teams, the chatbot helps reduce the volume of incoming phone calls by handling routine patient queries—allowing receptionists to focus on more […]
The Crucial Need for Regulation in NHS GP Practice Management: Should Practice Managers and the profession be subject to regulation?
This is not an entirely new issue, I remember being asked this very same question whilst giving a presentation as far back as 2018. I also note that others within the wider NHS community and public have recently also raised this subject in relation to specifically Hospital Managers which has resulted in a petition to create a […]
Navigating CQC Registration: A Comprehensive Guide for Healthcare Providers
In the world of healthcare, delivering high-quality services is paramount. To ensure the safety and well-being of patients, regulatory bodies play a crucial role in monitoring and evaluating healthcare providers. In the United Kingdom, the Care Quality Commission (CQC) is responsible for registering and regulating health and social care services. CQC registration is a mandatory […]
PCMS Awarded Silver in the Defence Employer Recognition Scheme
PCMS are absolutely delighted to share the news that we have been awarded the Silver Award under the Defence Relationship Management (DRM) Employer Recognition Scheme. This significant achievement recognises our continued commitment to supporting defence personnel, veterans, reservists, and their families. Having first received the Bronze Award, we are proud to have advanced to Silver, […]
Workforce Crisis? It’s Time for Innovation.
The last word you want to associate with your workforce in your practice is crisis, yet for some time the NHS has been alluding to an “NHS staffing crisis”. Just take a look at some of these headlines: “NHS suffering worst ever staff and cash crisis” “NHS in England facing deepening staffing crisis” “NHS reveals […]
Online Consultations by Overseas Gps
According to PULSE, GPs based overseas could be used to treat patients in the UK. Whilst this notion is very much at the development stage, is this the future? Is this the only way to meet the needs of the patient? It is widely accepted that GPs are under immense pressure, but is this the […]