CQC New Domiciliary Care Provider

A newly formed domiciliary care provider approached PCMS at the earliest stage of their journey, before a single care plan had been delivered or a staff member hired. Their goal was clear: secure CQC registration so they could begin offering 24-hour care services to vulnerable adults in their local area. But the path to registration was far from straightforward.

Like many first-time providers, they found the regulatory process complex and opaque. Drafting the Statement of Purpose, preparing for interview with CQC inspectors, ensuring they had the right policies and audit systems in place . Every step came with pressure and a high margin for error. Delays or mistakes could put their entire business plan at risk.

That’s when PCMS stepped in.

Drawing on our experience supporting care providers through registration and inspection, we helped translate regulatory language into plain, practical terms. We worked alongside their nominated individual to build a comprehensive compliance pack — including bespoke policies and procedures, safeguarding protocols, and a robust governance framework. Importantly, we provided one-to-one coaching in advance of their CQC interview, making sure they could speak confidently about their service model, staffing structure, and quality assurance.

Throughout the process, we offered reassurance and clarity. The client wasn’t just ticking boxes ,they were building a service designed to meet the CQC’s Fundamental Standards from day one.

The result? Registration approved .. No delays, no additional conditions, and no unnecessary stress.

For this provider, working with PCMS wasn’t just about paperwork. It was about having a knowledgeable partner through a critical early stage ,helping them launch their business with the right foundation for safe, effective, and sustainable care..