CQC

CQC Solutions

CQC Support Services

Confident. Compliant. Inspection-Ready.

Navigating the Care Quality Commission (CQC) doesn’t have to be overwhelming. Whether you’re preparing for an upcoming inspection, responding to enforcement action, or simply aiming to embed best practices — PCMS is here to help.

Why Choose PCMS for CQC Support?

With over 20 years of experience in general practice and an expert team that includes former CQC inspectors and specialist advisors, PCMS provides sector-leading support tailored to the realities of modern primary care.

We’ve delivered training on the new CQC Single Assessment Framework (SAF) for:

Londonwide LMC
GP Federations
Primary Care Networks (PCNs)

Our deep understanding of both the regulatory landscape and day-to-day operational pressures means we’re uniquely positioned to support your practice.

Care Quality Commission (CQC). While registration is the first step, understanding ongoing expectations and maintaining day-to-day compliance can be a significant challenge for many practices.

At Primary Care Management Solutions (PCMS), we support GP practices, Primary Care Networks (PCNs), and healthcare providers with comprehensive CQC compliance services. Whether you’re preparing for your first inspection, working to maintain high standards, or need help addressing concerns raised by the CQC, we’re here to guide you every step of the way.

New Provider Registration

Complete support for registering under the Health and Social Care Act (2008), including:

Statement of Purpose
DBS and compliance checks
Policy and location setup
Assurance on readiness for first inspection

Mock Inspections & Pre-Visit Preparation

Emergency Compliance Support
If you’ve been rated Inadequate or Requires Improvement, we’ll work with you to:
- Build and implement action plans
- Train leadership and staff
- Prepare for re-inspection or enforcement follow-up
Ongoing Compliance Packages
Stay ready year-round with:
- Quarterly mini-inspections
- Governance meeting attendance
- Policy updates and compliance reviews
- Evidence tracking against CQC’s 5 key questions
Policies & Protocols
We don’t believe in “off-the-shelf” policy libraries. Instead, we help you:
- Build functional, easy-to-use policies
- Align with SAF expectations
- Ensure real-world adherence, not just paperwork compliance
Staff Training & Culture Development
Training packages covering:
- SAF awareness for all staff
- Registered manager duties
- Governance and assurance frameworks
- CQC interview prep for admin and clinical teams

What is the CQC Single Assessment Framework?

Introduced in 2023/24, the Single Assessment Framework (SAF) replaces the KLOEs model. Practices are now assessed using quality statements, evidence categories, and triangulated data from providers, patients, and partners (like ICBs).

PCMS helps you understand, map, and evidence your practice’s compliance under this new model — keeping you ahead of the curve.

Let’s Talk

Whether you’re seeking one-off support or ongoing compliance services, we’re ready to help. Contact us to arrange a free 15-minute scoping call or book a mock inspection today.

Call: 08444 781 444
WhatsApp: 07888 645 888
Email: info@pcmsolutions.co.uk
Book a Free Consultation

CQC Registration

Are you a new organisation and require assistance in registering with the CQC, let PCMS Ltd take the hassle and stress away from registering your organisation under the health and social care act (2008).

Achieving Compliance

Registering with the CQC is the first step of a lengthy process, with anywhere between 16 and 28 outcomes to comply with, PCMS Ltd have worked with large (multisite) and small (independent) provider organisations to achieve compliancy against the required essential standards and outcomes.

Policies and Protocols

The range of processes in place within any healthcare organisation are heavily regulated and to satisfy CQC inspectors organisations will be required to demonstrate compliancy against the required outcomes and standards. The CQC inspectors will assess your organisations protocols and policies thoroughly and as well as measuring these for accuracy, will equally and more so measure for adherence to these. PCMS Ltd have worked with many organisations that have fallen into the trap of obtaining and producing impressive protocols and policies, we have also seen a surge in third party suppliers providing practices and organisations access to numerous policies which they can download with a few mouse clicks. PCMS Ltd do not advocate of such practices and advise all organisations we work with that it is far better for your organisation to keep all protocols and policies simple and functional. PCMS Ltd have worked with many organisations and helped them to develop be-spoke protocols and policies helping them achieve full CQC Compliancy.

Mock Visit Assessments and Investigations

The actual inspection is perhaps the most stressful aspect of registering with the CQC, with increased powers of investigation, such as accessing medical records; the 48 hours’ notice that is provided for routine inspections can rarely be sufficient time to adequately prepare your organisation for what can be rather intrusive and stressful visits lasting from anything to half a day to two or more days. PCMS Ltd can help minimise the stress associated with a CQC inspection by arranging mock inspection at your organisation. The value and benefit of such an exercise cannot be underestimated and if you are concerned about what to expect from a CQC visit then contact us today.

Post Visit Remedial Work

Even the best organisations will have areas where improvements can be made. In the unfortunate event following an inspection from the CQC you have failed to meet your obligations against any of the required essential standards PCMS Ltd can help you to remedy the failing standard(s). If you have recently had a CQC visit and failed against any of the standards, contact PCMS Ltd today so that we can work with you to correct areas where your organisation may have fallen below the required standard.

Staff Training

Essential standards, outcomes 12 (requirements relating to workers), 12 (staffing), 14 (supporting workers) will require for organisations to demonstrate compliance in terms of staffing and staff training. As well as the core and mandatory list of training that organisations and staff need to comply with, organisations should be able to demonstrate a commitment and framework for adherence to all aspects of relevant training. PCMS Ltd can help your organisation to ensure staff are adequately trained in all relevant areas and create a bespoke training matrix and framework.

Reach Our Expert Team

We are General Practice specialists and currently manage and provide managerial support to several GP practices and CCGs. This provides us with firsthand insight of what is required to effectively run and manage a harmonious and thriving organisation.

08444 781 444

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