PCMS, is excited to announce the launch of GP Chatbot on WhatsApp, a smart, AI-powered tool designed to help GP surgeries manage patient communications more efficiently.

Revolutionising Routine Enquiries

GP Chatbot makes it easy for surgeries to handle routine patient enquiries,from appointment booking information and prescription requests to surgery opening hours. The bot runs on WhatsApp, one of the UK’s most widely used messaging platforms, giving patients a fast, convenient, and familiar way to get the help they need.

Powered by free-flowing AI, GP Chatbot understands natural language, allowing patients to ask questions in their own words and receive intelligent, helpful responses,24/7.

A Platform for Public Health Campaigns

More than just a digital assistant, GP Chatbot also serves as a campaign platform. Surgeries can easily push out important public health messages,such as flu season alerts, vaccination campaigns, or NHS service updates,directly to patients via WhatsApp.

This helps increase patient engagement, raise awareness, and reduce the burden on reception teams during peak times.

Seamless Web-to-WhatsApp Experience

One of GP Chatbot’s key features is its integration with existing surgery websites. If a patient starts a conversation with the surgery’s web bot, they can easily transition to WhatsApp without losing context, creating a smooth, connected digital journey.

This continuity improves the overall patient experience and ensures that surgeries can engage with patients across multiple platforms efficiently.

Why WhatsApp?

With over 40 million UK users, WhatsApp is a trusted, everyday tool for communication. By bringing GP Chatbot to this channel, PCMS is helping surgeries meet patients where they already are,on their phones, in real time, and with minimal effort.

Want to bring GP Chatbot to your practice?
Contact PCMS today to learn more or request a demo.

info@pcmsolutions.co.uk