PCMS is proud to announce the launch of its new Health Tech division, starting with the release of an intelligent chatbot designed specifically for GP surgeries across the UK.
Created to support busy reception teams, the chatbot helps reduce the volume of incoming phone calls by handling routine patient queries—allowing receptionists to focus on more urgent and complex tasks.
With a strong background in healthcare and direct experience as practice managers, we collaborated closely with a team of GPs and practice staff to develop a bot that is not only efficient but also empathetic and patient-friendly.
PCMS is excited to bring this AI-driven solution to the NHS and primary care community, supporting practices in delivering more accessible and streamlined care.