Through dedication, determination and innovation, PCMS succeed at the Mandeville Practice. Prior to April 2018, the practice had on two previous occasions received overall ratings of Inadequate by the Care Quality Commission (CQC),the last inspection being conducted in January 2018, as a result, the practice was placed in special measures. Fast forward to 1st April 2018 and Primary Care Management Solutions Ltd assumed responsibility for the provision of services at the practice. In only a seven month period, the practice has been transformed and, following a CQC inspection on the 25th October, the practice were rated as Good overall.
Furthermore, an area of outstanding practice was identified: “Although only six months into the contract the leadership team drove continuous improvement and all staff were accountable for delivering safe change. We saw the practice team was committed to meeting the needs of its population. This was evidenced through specific areas of improvement, themed and targeted services, clinical audits and health promotion. This also included a range of initiatives to meet the different patient groups who accessed the practice”.
We are incredibly proud of what has been achieved in such a short period of time and look forward to continuing the good work and making further improvements at the practice whilst continuing to improve the health outcomes for our patients. We are also extremely grateful for the support we have received from NHS Buckinghamshire Clinical Commissioning Group and will seek to continue our excellent working relationship.