5 Ways PCMS is Transforming GP Surgeries for Better Patient Care
1. Streamlining Patient Access with Digital Tools Challenge:Patients struggled to get through during the 8 am rush, leading to frustration and missed appointments. Solution:The practice introduced GPChatbot on their website, allowing patients to request appointments, repeat prescriptions, and admin support without calling. Outcome:Call volume dropped by 42%, freeing receptionists to handle complex queries while ensuring […]